Internet
Introduction
Internet Service Providers (ISPs)
Bloggers And Free Speech
Limits On Internet Usage
Privacy and Security on the Internet
Internet Commerce
Finances on the Internet
Digital Contracts
Buying on the Internet
Online Auctions
Online Commerce Disputes
Sales Tax
Launching An Online Business
Internet Fraud
Television
Radio
Movie Rating Systems
Telephones
Faxes
Online Commerce Disputes
Contents
Usually, online transactions go smoothly, but occasionally disputes arise between the seller and the buyer. If you have problems with your online purchase, contact the seller directly by e-mail and explain your issue. Follow up with a certified letter if you do not get a response.
TIP: If you used a credit card, you can dispute the charges through your credit card issuer.
Sidebar: If you believe that a Web site is committing fraudulent business practices, you can contact the Internet Crime Complaint Center or 202.323.3205.
Can I sue an online retailer?
Yes. However, there is a problem with deciding which state law may or may not apply, since the transaction occurred over the Internet or in "cyberspace." Your best option is to work out the dispute using an online alternative dispute resolution (ADR) service.